AI agents may be ready to take on far more work. Whether emp... — Harvard Business Review (@HarvardBiz)

Harvard Business Review@HarvardBiz·2d

AI agents may be ready to take on far more work. Whether employees will actually hand it over is another question. The biggest barrier may have less to do with what the technology can do than with how people decide when to trust it. Getting that balance right is trickier than simply making agents seem smarter, friendlier, or more human. Organizations that misjudge it could end up with powerful tools that employees barely use. Read more about what it takes to build the kind of trust that can unlock the value of AI agents. hbr.org/2026/09/to-adopt-ai-at-scale-emplo...